Questions and Answers

There are no more memberships available or my favorite option is no longer available

If your preferred option of membership is not available, please check back later as we constantly adjust the availability during the sign-up phase. If the sign-up is closed, you may enter a waiting list and we will notify you if a spot in the Club becomes available. The waiting list can be found at:

https://strickmich-club.de/shop/en/newsletter  

Do I need an email address to participate in the Strickmich! Club?

Yes, an email address is required to be part of the club. We will send receipts of payment, acceptance of the membership and all relevant information only by email. Please make sure that your email address is correct when signing up and that a potential spam filter will not hinder emails from the domain @strickmich-club.de or @strickmich-shop.de.
Of course, it is still possible to give the Club membership to someone without an email address as a gift. Just make sure that the giver will pass on all information we send to him during the year to the gifted.

How can I pay for the Club? Do you accept … as payment?

We accept PayPal (and through PayPal also Credit Card and other payment forms that do not require a PayPal account).
However, our preferred payment form is by bank transfer to our account. In Europe, SEPA transfer is easy and cheap and you do not have to give any data to PayPal or others. We have also had good experience using TransferWise internationally as they have low fees and fair exchange rates (therefore, we have asked them to become an affiliate partner as well).
You will receive our bank information with your order confirmation.

If you are using an Apple device such as iPhone, iPad or Mac, we can now also accept payment through Apple Pay.


Please note that not all payment options will be available for every country. You can select from a menu of available payment options during check-out.
It is important to mention, that all payment must be made in Euro unless you live in the USA. PayPal will present exchange options from your local currency during their payment process. For check-out in our shop and payment to go through, the currency of the web page must be switched to “€ EUR” (top menu).
This year, we are also offering payment in US Dollars only to members in the USA (see next question).

I live in the USA and want to pay in US Dollars instead of EURO, is that ok?

We can now offer members living in the USA to pay in US-Dollars. (This only works if your shipping and billing address are in the USA).

If you have a US bank account, we are offering payment by ACH bank transfer in US $. This has the great advantage, that banks usually charge nothing or very little for ACH transfer. Also, PayPal and your credit card usually charge a large fee to exchange your money into Euros either by having an explicit exchange fee or by using a very bad exchange rate (PayPal). We can offer a fair price in US$ that we update daily based on the daily, mid-market value of the EURO.
If you decide to pay by bank transfer in US$, please switch the shop to “$ USD” before check-out (top menu of the shop). Continue through check-out and only payment in US$ will be presented. (If you want to pay by PayPal instead, you have to switch the currency back to “€ EUR” first.) You will find all the bank details in your order confirmation. Please make the transfer immediately using your bank system as ACH transfers can take a few days. Make sure the full amount for your membership is deposited into our account, check with your bank if any fees apply for the transfer and cover it.

In addition, you can also pay with your US credit card or Apple Pay in US $.    

   

Can I only buy 3, 2 or 1 shipments and not the whole Club membership? Do you offer payment in multiple installments?

The dyers need to know in advance exactly how many skeins they should dye. This only works if all club members reliably participate in all 4 projects. Therefore, you can only buy the whole Club membership for one year with all 4 shipments. As we are not a big financial institution and the dyers need the advanced payment to purchase the un-dyed yarn, we cannot offer payment in different installments.

Can I buy the Strickmich! Club membership for someone else as a gift?

Of course! And what better gift for a true knitter for Christmas or the Holidays! It is only important that you clearly distinguish between shipping address and billing address in the sign-up. We will send all 4 shipments to the shipping address if this is filled in, therefore, this should be the address of the gift receiver. We will send the confirmations, bill etc. to the billing address, therefore this can be the giver of the present. If you buy the Strickmich! Club for yourself as a gift, only one address is required. Should you want to buy a membership for yourself as well as a friend, please register with two different email addresses, creating an account for each membership. This will make communication and delivery of the Club a lot easier for us.

I get an error during sign-up…? The check-out does not work, what is wrong?

Unfortunately, our online shop system is not ideal for the specifics of the Club. Therefore, if you get stuck in the check-out process, please go back into the store and re-examine the following:
What country do you want the Club to be shipped to? Does it match the type of membership you are trying to purchase?
Do you have only one membership at a time in the shopping basket? If you want to buy two separate memberships, please buy them one at a time.
How do you want to pay? If payment is by PayPal or money transfer in Europe, make sure you have selected “€ EUR” as currency in the store (top most menu of the page). Only bank transfer, credit card or Apple Pay within the United States work with “$ USD” selected as currency and only for International -NON E.U. memberships.

In any case, if you have problems during the sign-up, send an email or call us and we will be happy to help.

How will I know that I am in the Strickmich! Club? What happens if all the slots are filled?

After you have signed up on the webpage you will receive an email stating that we have received your order. In this email we will also specify the details for money transfer (please ignore this if you are using PayPal). We will also give you an order number, please use this in all correspondence and especially for the money transfer. You will also receive an invoice including relevant tax information for your records.

As soon as we have received your payment, you will receive a payment confirmation email and you are in the Club!. Please contact us if you have not received your confirmation after 7 days of your payment confirmation at info(at)Strickmich-club.de stating your Reference numbers from the first email.

If the shop page should be down due to many people signing up at the same time or if a club option is sold out, please try again later. If the participant list is definitely full (i.e. there is not enough yarn to go around) we will close the online sign-up and have a non-binding waiting list instead. If someone who signed up fails to pay or pulls out later we will offer the club membership to the next person on the waiting list. Both the sign-up and the potential waiting list will be strictly in order of submission – we believe this is the fairest way to do it.

How is the Club price calculated? Is it expensive? Why is it cheaper this year?

The price you see for each of the different Club memberships covers all aspects of your Strickmich! Club experience for the whole year. We have combined the 4 shipments each containing a knitting pattern, matching exclusive yarn as well all related costs such as packaging, shipping, payment fees, taxes etc. into one price. (Please check with your country’s customs office if there are any import fees that your local government might charge you additionally. Usually, the value of the Club packages are below private import thresholds, but only your customs office can say for sure).

We aim to create the perfect knitting experience for you. That is why we co-operate with some of the most talented dyers in the world. Check out their internet presence to see their style and qualities. Together with Martina, they in turn create a colorway that will be forever exclusive and never to be sold outside of Strickmich! Club. This way, Martina is able to create truly unique knitting projects with perfectly matching yarn. Many of the Club patterns have been all time favorites of Martina and knitters all around the world – and have inspired other designers as well. After the great surprise when opening the package, all you have to do is grab your needles and start the knitting fun.

Of course, all of this costs money and we see prices for raw materials like the yarn bases rising again for next year. This year, the German Post has hit us with their largest price increase in history but we were able to get a new deal with DHL to keep shipping cost in Germany stable.

We never want to safe on yarn quality in the Club and as always you will get the perfect yarn matching the knitting pattern in the right amount for the project. As in previous Clubs, there will be 3 projects with 100g and one with 150g yarn in the single yarn version during 2020. (Double yarn version with 3 x 200g and 1 x 300 g)

Overall, we try to bring you the perfect value and are very happy to not only be able to keep our prices but even lower them slightly compared to last year. Also, with the current low valuation of the EURO, this is especially attractive for members outside of the Eurozone.   

Are taxes (VAT etc.) included in my membership price? 

The price for the Club membership includes all taxes and fees relevant for shipping into the different regions. Therefore, the price in Germany and the E.U. contains the German VAT. The price for the Non-E.U. membership does not contain VAT. Please note that you are responsible for all cost your country might charge upon importing your Club package (such as customs fees, taxes etc.). Please check with your local authorities before signing-up for the Club.

Why is there a different price depending on the shipping region?

Shipping to countries outside the E.U. is creating higher costs and complexity for us both in shipping and handling as well as significantly higher Paypal fees. Therefore, the membership outside the E.U. is slightly more expensive than within the E.U.   

What if I have changed my mind? How can I get out of the club after having received the confirmation?

Please check our AGB (Terms and Conditions) for the legal aspect of it. As there are only limited memberships and skeins to go around, please think about the Strickmich! Club conditions before you join. Do you enjoy being surprised? Will you be excited to receive a new pattern by Martina together with great yarn by different hand-dyers throughout next year? If you change your mind after signing-up, please note that you can only withdraw from the whole club, not from single shipments.

When do we start? When will the shipments arrive? 

We will ship shortly before the Cast-on Events. Therefore, the packages will probably be sent in February, May, September and November. Last year we realized that the longer summer break is important as many members in different countries will be on vacation and cannot receive the package in July or August. Please note that the time it takes for a package to arrive in different countries will vary significantly. Even within the same country, some people might receive their package after a few days while others have to wait for a few weeks.

My address has changed, I will be moving soon – what should I do?

Please let us know about changes in your delivery address as soon as possible at info(at)strickmich-club.de Also, please notify us, if you are planning to be away for a longer period within the months that the packages are scheduled to arrive. In this case we can send the package to an alternate address for you. One more note on shipping: We have to send all German and international packages together at the same time respectively. This is due to the agreements we have with DHL (Germany) and Deutsche Post (international).

 What should I do if I do not like the yarn in a shipment?

If you really do not like a yarn, please do not send it back right away. We are certain that there will be a lot of interest from other knitters to get their fingers on your skein. The yarn colorway is exclusive for Club members for at least 6 months, therefore we believe you will be able to trade an unwanted skein with someone else via Ravelry etc. Please do not sell your yarn to someone else as the experience shows that this will create negative feelings in other Club members. If you really don’t know what to do with it, please let us know by email and we will help you to find someone who loves to take it from you. Of course Martina’s pattern will work with all yarns of similar strength just as well.

 

What if I want more of the Club yarn? Could I just buy it elsewhere?

All Strickmich! Club yarns are dyed exclusively for the Club. 2019 the colorways will be truly unique and not to be repeated afterwards. This is a very time consuming and also artistic process. The capacity of the dyers is very limited and we are very fortunate that we could get 4 of the greatest yarns for the Club. All of the dyers want to continue to sell their yarns in other colors as well and therefore each Club member can only get the skein ordered as part of the Club membership. This also means that you cannot switch from a single to double yarn memberhip or vice versa. The Strickmich! Club colorways will also be exclusively available through the Club and for Club members only. This also means that the dyers will never sell the same colorway in their shop.

How will I get the Club pattern? Will they be available on strickmich.de, Ravelry or as PDF? 

Each shipment of the Strickmich! Club will contain a high quality booklet of the printed pattern. The Club patterns will also be exclusive to Club members for at least 6 months and available only in printed form, not in an electronic version or download. As soon as the pattern is available for the general public, we will send an electronic version to all Club members as PDF download (free of charge of course). You will receive an E-mail with a personalized coupon code that you can redeem to receive your pattern. 

Can I sell the pattern, duplicate it or post it online?

The Strickmich! Club patterns are subject to the same copyright rules as any pattern by Martina Behm. Please respect Martina’s intellectual property, she is constantly thinking about new and exciting designs for us to enjoy. Therefore, please note that the pattern in the Club is your personal copy and it is not allowed to duplicate it other than for your personal use. The copyright especially prohibits anyone from selling it, scanning it and distributing it in electronic form or posting it on the internet. As it often happens: Please make sure the pattern pages are not visible in your project pictures, because people might be able to read the instructions from that.

 Can I sell the shawls that I have knit by the Club pattern?

Our Strickmich! Club and its content is for personal members use only. A commercial use of the designs by Martina Behm are excluded by her copyright and terms and conditions. If you are a business owner and have some ideas of working together please contact Martina and Peter at info(at)strickmich-club.de

How can I get in touch with other Strickmich! Club members? 

You can turn your Strickmich! Club experience into a virtual social club as well. There will be knit alongs and discussion groups for each shipment of the Club on the free knitting community Ravelry. It will be a lot of fun to see how other knitters projects will grow and turn out. Ravelry will also be the best way to exchange your experiences with fellow knitters, ask questions from the community and also Martina:

 http://www.ravelry.com/groups/strickmich-club

On the other hand, it is not necessary to join Ravelry to enjoy the Strickmich! Club. We will send all relevant information to everyone by email, you can ask questions of Peter and Martina by email etc. (see below). Also, all your personal information is safe with us: that means that we will never give out your contact information or email address to anyone not involved in the shipping of the Club etc. Therefore, we will not give you any information about other Club members.

What can I do if I have questions regarding the pattern?

If you are on Ravelry, your fist stop should be to check the Strickmich! Club discussion groups if anyone else has already posted your question. Martina will also be part of the discussions there. If you have a problem with the pattern or if you are seriously stuck you can also contact Martina by email at: mail(at)strickmich.de. Please be very specific in the description of your problem and we hope you understand that answering your question might take a few days. How do the online competitions and knit-alongs work? We want to have even more fun this year with knitting together. We will have online competitions and knit-alongs matching every shipment. The details will be described in the email we will send with the shipping notice. In all cases, participation will be free of charge and we will have prizes…

 

What is the agenda of the Cast-On-Events in Damsdorf, Germany?

Please take a look at the event page on this site.

How do our “Abholer” members get their packages?

If you have chosen to pick-up all your packages in Damsdorf you can do so at the cast-on event. If a package is not picked up a lot of additional complications and extra work are created for us (i.e. we have to re-pack everything etc.) Therefore, we will charge 9 Euros within Germany and 15 Euros internationally for shipping an “Abholer” package. Please consider the Abholer option only if you are sure to pick up all four packages in Damsdorf.

And finally: How will I get all the important information about the Club? Who do I contact for further questions?

We will send all information to you by email to the address you have used for the sign-up. Please make sure that your server does not block the domain strickmich-club.de and also check in your spam folder. You will receive a shipping notice by email. If you should not get it, please contact us from another email address. Ute and Peter will be your contact for all questions regarding shipping, processes etc. Their email is: info (at) strickmich-club.de Please also include your membership number with all enquiries. Martina will answer your questions regarding the patterns, problems with the knitting techniques: mail at strickmich.de It is also a good idea to check our Ravelry group and see if other members have already asked the same questions or shared their solutions: http://www.ravelry.com/groups/strickmich-club